4 Questions You Must Ask Yourself Before Raising Money
- Posted on Tuesday, May 14, 2013
Last month, Bryan Goldberg penned a guest post on PandoDaily about an important issue that startups need to think about.
3 Reasons Why Our Startup Embraces Remote Working
- Posted on Tuesday, May 7, 2013
This post is being typed on a laptop that’s sitting on a kitchen table.
Rule No. 7: Customer Service
- Posted on Monday, May 6, 2013
“You can treat each customer, new and old, like a real human being. “We intuitively sort of knew what we didn’t like in customer service everywhere else: automated calling trees, slow response times, poor problem solving, etc., so we made sure there was as little friction as possible between the customer contacting us and actually getting their problem solved.” When you are a small business, there’s no excuse for having poor customer service. Your best new customers are your old customers, and the best way to touch your old customers is to provide quick help when they need it. Customer service is the most reliable touch point to keep selling your service to them.”
James Altucher, in his excellent guest post on TechCrunch about Bryan Johnson and Braintree
Groove is Merging!
- Posted on Thursday, May 2, 2013
…tickets, that is.
In some cases — movies, mostly — two tickets is better than one.
20 Growth Hackers You Need To Follow
- Posted on Monday, April 29, 2013
The entire startup community has been going on and on about “growth hacking” since Sean Ellis first coined the term in 2010.
Why Your Startup Needs To Obsess Over Culture
- Posted on Thursday, April 25, 2013
At the end of the day, every entrepreneur wants one thing, and no, it’s not a stiff drink. We all want our businesses to be successful.
Customer Survey: Help Us Help You!
- Posted on Tuesday, April 23, 2013
If you’ve been following along, you know that we never stop working to improve Groove. It’s the feedback we receive from our users that helps us build the best possible product.
Meet Groove’s Newest Team Members
- Posted on Wednesday, April 17, 2013
We’re growing!
There’s a lot happening at Groove. From constant product updates and enhancements to new educational resources for our customers, it takes plenty of talented and dedicated folks to keep us moving forward.
5 Twitter Customer Support Strategies That Work
- Posted on Thursday, April 11, 2013
Despite what your feed may have you believe, Twitter isn’t all first world problems and hipster-toned photos of people’s food.
Your customers are there too. And they expect you to be there for them.
Does Startup Life Have To Be A 24/7 Grind?
- Posted on Tuesday, April 9, 2013
Last week, Andrew Wilkinson, the CEO of MetaLab (a Groove customer!), published an awesome guest post on PandoDaily taking the ‘24/7 hustle’ startup culture to task. Andrew gets eight hours of sleep, goes to the office for 5-6 hours a day and doesn’t work on the weekends. Oh, and guess what? He’s built a multi-million dollar company with more than 50 employees.
